Service Terms and Conditions

Last updated: 6 July 2026  ·  Global Integration Pty Ltd (ABN [insert ABN]) — “we”, “us”, “our”.

These Service Terms and Conditions apply to professional services provided by Global Integration Pty Ltd unless a signed agreement between the parties states otherwise. A signed statement of work, proposal or master services agreement prevails over these terms to the extent of any inconsistency.

1. Services

We will provide the software development, system integration, consulting and related services described in the applicable proposal or statement of work (“SOW”), with due care and skill and in a professional manner.

2. Client responsibilities

You will provide timely access to the information, systems, environments, licences and personnel reasonably required for us to perform the services, and will ensure you hold all rights and approvals necessary for us to access and work on your systems and data. Delays caused by unavailability of client dependencies may affect timelines and cost.

3. Fees and payment

Fees are as set out in the SOW — fixed price, time and materials, or as otherwise agreed. Unless stated otherwise: invoices are payable within 14 days; amounts are exclusive of GST, which will be added where applicable; and we may suspend services where invoices are overdue. Expenses agreed in advance are reimbursable at cost.

4. Variations

Either party may propose a change to scope. Variations take effect only when agreed in writing, including any impact on fees and timelines.

5. Intellectual property

Unless the SOW provides otherwise: (a) each party retains its pre-existing intellectual property; (b) upon payment in full, you receive ownership of, or a perpetual licence to use, the project deliverables developed specifically for you, as specified in the SOW; and (c) we retain ownership of our tools, frameworks, libraries and know-how, and grant you a licence to use them as embedded in the deliverables. Third-party software (including InterSystems products) is licensed under its own terms directly between you and the vendor unless otherwise agreed.

6. Confidentiality and data

Each party must keep the other’s confidential information confidential and use it only for the engagement. Where the services involve access to personal information — including health information — we will handle it in accordance with the Privacy Act 1988 (Cth), the applicable SOW and any data handling requirements agreed for the engagement, and only to the extent necessary to perform the services.

7. Warranties

We warrant that deliverables will materially conform to the agreed specifications for a period of 30 days from delivery (or as stated in the SOW), and will re-perform or correct non-conforming work notified within that period at no charge. This warranty does not cover defects arising from modifications by others, misuse, or third-party products.

8. Liability

To the maximum extent permitted by law: (a) neither party is liable to the other for indirect or consequential loss, loss of profit, revenue or data; and (b) our total aggregate liability arising out of an engagement is limited to the fees paid or payable under the applicable SOW in the 12 months preceding the claim. Nothing in these terms excludes, restricts or modifies any right or guarantee under the Australian Consumer Law that cannot lawfully be excluded; where our liability for breach of such a guarantee can be limited, it is limited to re-supply of the services or payment of the cost of re-supply.

9. Term and termination

Either party may terminate an SOW for material breach not remedied within 14 days of written notice, or by written agreement. On termination you must pay for services performed and non-cancellable commitments incurred up to the termination date. Clauses relating to intellectual property, confidentiality, liability and payment survive termination.

10. General

Neither party is liable for delay caused by events beyond its reasonable control. Neither party may assign an SOW without the other’s consent (not to be unreasonably withheld). These terms are governed by the laws of Queensland, Australia.

11. Contact

Global Integration Pty Ltd — 1800 468 478 — contact page.